TERMS AND CONDITIONS

 

Payment terms
Deposit
A safari confirmation will need 40% deposit. Where a safari includes gorilla permit (s) an equivalent price will be paid or whichever is higher.
Gorilla permits are sold on first come first serve basis hence there is need to book early at least 6 months in advance.
Final Pay
21 days prior to departure date balance will be paid. Where a safari is confirmed within a period 45-30 days, 50% will be deposited on confirmation and balance be paid 10 working days prior to departure date.
Cancellations by the Company
In the unfortunate event that the company has to cancel the reservation made, it will offer the alternative service or refund funds paid.
Cancellation Policy
In the event of client canceling:

  • 21 days and above prior to departure date, a charge 20% will levied 
  • 14 - 7 days to departure date 50% 
  • 6 days to 3 days 75%
  • 2 days full forfeiture of funds

Gorilla permit funds are not refundable. Clients who fall sick after arriving at the park or fail to see gorillas while in the park will be refunded with a confirmation document from park management in question. See cancellation policy on the very permit issued to you.
Liability
While the company provides all the services, to the best of its ability for your comfort and safety, it will be noted that all safaris are taken at the risk of the client(s).

  • The company and all its employees and its agents act only as agents of the passenger at all times in all matters relating to tours and it accepts no responsibility for any illness, injury, death, loss or damage to persons or property.
  • The company will not be held responsible for any delays, cancellations, or non - acceptance of reservations. We do our best to ensure that each program advertised is properly arranged we have no direct control over services provided outside the company and can therefore not be held responsible.
  • The company has the right to subcontract all or part of the service or change part or whole of the itinerary program should conditions necessitate.

Any case arising will be handled by the laws of Uganda. 

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